Privacy Policy

1. Introduction

Welcome to Kailash Technology Pvt. Ltd. ("KTPL", "we", "us", or "our").

KTPL operates the Website https://ktpl.co/ (the "Website") and provides IT hardware rental and related services, including, where applicable, the rental, delivery, installation, support, maintenance, replacement, and retrieval of laptops, desktops, servers, workstations, printers, UPS systems, networking equipment, and other IT hardware and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you visit our Website, submit an enquiry, communicate with us, request a quotation, or otherwise use our Services.

By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, where consent is required under applicable law.

If you do not agree with this Privacy Policy, please do not use our Website or provide us with personal information.

2. Definitions

For the purposes of this Privacy Policy:

"Services" means the IT hardware rental and related services provided by Kailash Technology Pvt. Ltd.

"Personal Data" or "Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual.

"Usage Data" means information collected automatically through the use of the Website or generated through the Website infrastructure, such as information about pages visited, duration of visits, browser information, and device information.

"Cookies" means small text files stored on your computer, mobile device, or other device when you visit a website.

"Data Subject" means an individual to whom Personal Data relates.

"User" means any individual who accesses or uses the Website or Services.

3. Information We Collect

We may collect information directly from you, automatically through your use of the Website, or from third parties where permitted by applicable law.

A. Information You Provide to Us

Depending on your interaction with KTPL, we may collect:

• Full name
• Business or professional designation
• Company or organisation name
• Business email address
• Phone number
• Company address
• Billing address
• Delivery, installation, or equipment pickup address
• GSTIN and other business or tax identification details, where required
• Details regarding the equipment or Services requested
• Quantity and type of hardware required
• Rental period or service duration
• Delivery or installation location
• Enquiry details, messages, feedback, or other communications you send to us
• Information provided through contact forms, email, telephone calls, WhatsApp, LinkedIn, social media platforms, or other communication channels

B. Usage Data

When you access or use our Website, we may automatically collect certain information, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Unique device identifiers, where available
• Pages visited
• Date and time of your visit
• Time spent on individual pages
• Referring website or URL
• General Website usage and interaction patterns
• Diagnostic and technical information

C. Location Data

Where supported by your device or browser and where you provide permission, we may collect approximate or precise location information.

Location information may be used to:

• Provide location-based Services
• Determine equipment delivery or service availability
• Improve our Website and Services
• Facilitate logistics, installation, delivery, or equipment retrieval

You may enable or disable location access through your device or browser settings. Disabling location access may affect certain features or Services.

D. Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners
• Logistics or delivery partners
• Payment service providers
• Analytics providers
• Publicly available sources
• Professional or social networking platforms, such as LinkedIn, where permitted by applicable law
• Other parties with whom you have authorised us to interact

E. Sensitive Information

We do not ordinarily request sensitive personal information such as passwords, financial account credentials, or copies of government identification documents through the Website.

Where certain information is required for client onboarding, vendor onboarding, compliance, payment processing, contractual obligations, or legal requirements, we will collect and process such information only as reasonably necessary and in accordance with applicable law.

4. How We Use Your Information

KTPL may use the information collected for the following purposes:

• To provide, operate, and maintain our Website and Services
• To respond to enquiries and provide quotations
• To verify customer, company, or business details
• To process rental requests, service requests, orders, invoices, and payments
• To arrange delivery, installation, servicing, maintenance, replacement, collection, or retrieval of rented equipment
• To provide customer support
• To communicate regarding enquiries, quotations, orders, contracts, renewals, returns, support requests, or other service-related matters
• To analyse Website usage and improve our Website, Services, operations, and customer experience
• To monitor and maintain the security and functionality of our Website and systems
• To detect, investigate, prevent, or address fraud, unauthorised activity, security incidents, or technical issues
• To enforce our agreements, policies, and legal rights
• To comply with applicable legal, tax, accounting, regulatory, and reporting obligations
• To send service-related communications
• To send promotional, marketing, or business communications where permitted by applicable law or based on your consent
• For any other purpose disclosed to you at the time the information is collected
• For any other purpose with your consent, where required

You may opt out of promotional or marketing communications at any time by following the unsubscribe instructions provided in such communications or by contacting us directly.

Marketing and Promotional Communications

Where you provide your consent, you may choose to receive communications from Kailash Technology Pvt. Ltd. (KTPL) regarding our Services, offers, promotions, and updates through SMS, Email, WhatsApp, and Google RCS.

By opting in or providing the relevant consent, you agree that KTPL may contact you through one or more of these communication channels for promotional and service-related communications, subject to applicable law.

You may withdraw your consent or opt out of promotional communications at any time by using the unsubscribe or opt-out option provided in the communication, replying with the applicable opt-out instruction where available, or contacting us directly. Withdrawal of consent will not affect the lawfulness of communications or processing carried out before such withdrawal.

KTPL does not sell, rent, or trade Personal Information to third parties for their independent marketing purposes.

5. Legal Basis for Processing

Where applicable under relevant data protection laws, we may process your Personal Information based on one or more of the following grounds:

• Your consent
• The performance of a contract or steps taken at your request before entering into a contract
• Compliance with legal or regulatory obligations
• Our legitimate business interests, provided that such interests do not override your applicable rights
• Any other lawful basis permitted under applicable law

6. Cookies and Similar Tracking Technologies

We may use Cookies, web beacons, pixels, tags, and similar technologies to operate our Website, understand visitor behaviour, improve user experience, analyse Website performance, and support advertising activities.

Examples of Cookies and similar technologies may include:

Session Cookies

These Cookies are used to operate and maintain the functionality of our Website.

Preference Cookies

These Cookies may remember your preferences and settings.

Security Cookies

These Cookies may help protect our Website, systems, and users against unauthorised or fraudulent activity.

Analytics Cookies

These Cookies may help us understand how visitors interact with our Website, including pages visited, traffic sources, and general usage patterns.

Advertising and Remarketing Technologies

Where used, these technologies may help us measure advertising performance and display relevant advertisements to visitors on third-party platforms.

Third-party services that may process information or use Cookies on our behalf may include, depending on the tools integrated with our Website:

• Google Analytics
• Google Ads and remarketing services
• Website hosting and infrastructure providers
• Form and enquiry management providers
• Customer relationship management and lead management systems
• Communication platforms, including WhatsApp Business, where applicable
• Payment service providers
• Other analytics, advertising, security, or technology service providers

You may configure your browser to refuse Cookies or notify you when a Cookie is being sent. Please note that disabling certain Cookies may affect the functionality or performance of parts of the Website.

7. Payment Information

Where payments are made for our Services, we may use third-party payment processors or banking channels to facilitate transactions.

KTPL does not intentionally store complete payment card information on its Website unless expressly required and processed through authorised and secure systems.

Payment processing providers may collect and process payment-related information in accordance with their own privacy policies, terms, and security standards.

8. How We Share or Disclose Your Information

We may disclose or share Personal Information only where reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.

A. Service Providers and Contractors

We may share information with third-party service providers, contractors, and vendors that support our business operations, including:

• Logistics and delivery partners
• Installation and technical support providers
• IT, hosting, cloud, and infrastructure providers
• Payment processors
• Analytics and Website service providers
• CRM and communication service providers
• Professional service providers

Such parties may process information only as necessary to provide services to or on behalf of KTPL and subject to appropriate contractual, confidentiality, or legal obligations where applicable.

B. Professional Advisors

We may share information with auditors, accountants, legal advisors, consultants, insurers, or other professional advisors where reasonably necessary.

C. Legal and Regulatory Authorities

We may disclose information:

• To comply with applicable laws, regulations, legal processes, or governmental requests
• To respond to valid court orders or lawful requests from public authorities
• To protect and defend the rights, property, safety, or security of KTPL, our customers, users, employees, or others
• To detect, prevent, or address fraud, security incidents, or other unlawful activity

D. Business Transactions

If KTPL is involved in a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, Personal Information may be transferred to the relevant successor, purchaser, or affiliated entity, subject to applicable legal requirements and appropriate safeguards.

E. Affiliates and Business Partners

Where necessary to provide the Services or conduct legitimate business operations, we may share information with our affiliates, subsidiaries, authorised partners, or other entities involved in fulfilling the purpose for which the information was provided.

F. With Your Consent

We may share Personal Information for other purposes where you have provided consent or where such disclosure is otherwise permitted by applicable law.

9. International or Cross-Border Transfer of Data

Your information may be processed, stored, or transferred to servers, service providers, or other parties located outside your state, region, or country.

Where information is transferred across jurisdictions, we will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable law.

If you provide information to KTPL from outside India, you acknowledge that your information may be processed in India and in other jurisdictions where our service providers or business partners operate, subject to applicable legal requirements.

10. Data Security

KTPL implements commercially reasonable administrative, technical, organisational, and physical safeguards designed to protect Personal Information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include, where appropriate:

• Restricted access to Personal Information
• Access controls and authentication measures
• Secure hosting and technology infrastructure
• Employee and service-provider confidentiality obligations
• Security monitoring and technical safeguards
• Reasonable procedures for managing security incidents

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for taking reasonable steps to protect your own devices, accounts, and communication channels.

11. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Providing our Services
• Managing customer relationships
• Maintaining business and contractual records
• Fulfilling tax, accounting, legal, or regulatory obligations
• Resolving disputes
• Enforcing our agreements
• Maintaining security and preventing fraud

Usage Data is generally retained for a shorter period unless it is required for security, Website functionality, analytical purposes, or compliance with legal obligations.

When information is no longer required, we may delete, anonymise, aggregate, or otherwise securely dispose of it in accordance with applicable law and our internal data retention practices.

12. Your Rights and Choices

Subject to applicable law, you may have rights regarding your Personal Information, including the right to:

• Request access to Personal Information held about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of Personal Information, subject to legal and contractual limitations
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing activities, where applicable
• Opt out of promotional or marketing communications
• Request information regarding the processing of your Personal Information, where required by applicable law

To exercise applicable rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity or authority before processing certain requests.

You may choose not to provide certain information. However, this may limit our ability to respond to your enquiry, provide a quotation, process an order, or provide some or all of our Services.

13. Children's Privacy

Our Website and Services are primarily intended for businesses, organisations, and individuals seeking professional IT hardware rental or related services.

We do not knowingly collect Personal Information from children or minors through our Website without appropriate authorisation.

If you believe that a child or minor has provided Personal Information to us without appropriate consent or authorisation, please contact us, and we will take appropriate steps in accordance with applicable law.

14. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, platforms, or services that are not owned or controlled by KTPL.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policy and other applicable terms of every third-party service before providing them with Personal Information.

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Our Website or Services
• Technology
• Legal or regulatory requirements
• Privacy and data protection practices

We encourage you to review this Privacy Policy periodically.

Your continued use of the Website or Services after an updated Privacy Policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which KTPL handles Personal Information, please contact us through the contact details available on our Website:

You may also contact our designated legal, compliance, or privacy representative through the contact details published on the Website.

Last Updated: 22 August 2026